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6.16 – A Suncorp Insurance customer testifies at the Banking Royal Commission

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Bernadette Heald, a Suncorp insurance customer, gives evidence on how she and her family were forced to live in a house falling apart from flood damage during a long-running stand-off with the insurer, which initially offered them just A$30,000 to fix the cracking, disintegrating home.

Recorded on 20 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

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