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3.11 – Bank of Queensland’s Head of Performance & Governance testifies at the Banking Royal Commissi

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Douglas Snell, general manager of performance and governance at Bank of Queensland, is being questioned over the bank's failures in the treatment of a customer who was overcharged for a loan provided by a branch manager who was subsequently sacked for fraud, and on how the bank then argued with the financial ombudsman to try to limit the compensation paid to the customer.

Recorded on 24 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

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