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The following Crew Resource Management (Human Factors) training video shows an overly enthusiastic first officer, Paul Keane, prepare for a flight. The captain quietly accepts Paul's vehemence (with a restrained frustration) until he reacts in a way that might potentially alienate the FO from providing future input. Earlier intervention by the captain (affirming his command) in a pleasant manner - and in a way that wouldn't have compromised their working relationship - might have prevented a future damaging confrontation.
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Likes 193 Dislikes 0 Published April 26, 2016, 7:48 pm Watch on YouTube